Sales Administration

Capital Vacations, LLC; Branson (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Capital Vacations in Branson, MO is hiring for an Administrative Front Desk role—serving guests with check-ins, reservations, and information. You will handle payments, assist with entertainment bookings, and support tour operations.

This in-person, full-time position requires daytime availability and weekends; we offer competitive pay plus benefits including 401(k), health, dental, vision, paid time off, and a referral program.

Qualifications

• Proficient in Excel and Word.
• Basic computer skills.
• Well organized.
• Maintains accuracy.
• Excellent customer service skills.
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.

Responsibilities

• Greet and check-in guest.
• Assist guests with payments/pre-auth and reservations for entertainment, lodging, and itineraries.
• Resolve customer complaints.
• Run and prepare opening/closing reports.
• Answer phones.
• Communicate reports to Management (DOS, DOM, T.O., Admin. Manager).
• Provide information about the area, directions and show details.
• Coordinate with theater staff and vendors to reserve entertainment.
• Distribute vouchers for shows and restaurants.
• Prepare counts and profiles of tours for the day.
• Update Sales Managers as tours are added.
• Coordinate with Admin Manager or Leads for unusual tours/gifts.
• Maintain a clean lobby and refreshment stations.
• Provide final daily tour breakdowns to Marketing and Sales.

Skills

Excel

Word

Organized

Attention to detail

Customer service

Written and verbal communication

Flexible schedule

Job description

Capital Vacations strives for the best!

Our mission is to deliver quality vacations to our members and guests.

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.

We are currently looking for the right individuals to join our Administrative team with openings in our Front Desk, Tour Reception, and Gifting. Please read below for more information on each department.

Front Desk / Tour Reception / Gifting Department

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

Pays $16-$17/hr. Requires availability during daytime hours – weekends required.

• Greet and check-in guest
• Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Work with theater staff, and other vendors to reserve entertainment.
• Distribute vouchers for shows, and restaurants.
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby and refreshment stations.
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
• Other duties as assigned

Skills, Knowledge and Abilities Important for Members of our Administrative Team:

• Proficient in Excel and Word
• Basic computer skills
• Well organized
• Maintains accuracy
• Excellent customer service skills
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

#CVMB

Work Location: In person