Guest Service & Wax Sales Associate

European Wax Center, Inc.; Cherry Hill Township (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

European Wax Center is seeking a friendly Guest Service/Sales Associate in New Jersey to greet guests, understand their skincare goals, and educate them about wax passes and promotions. You will handle reservations, answer inquiries, and resolve concerns with a positive, professional attitude.

The role emphasizes strong customer service, sales skills, and proficiency with POS systems. You will contribute to a clean, welcoming front desk and work collaboratively within the team to exceed guest

Qualifications

• 1 year of related service or retail experience preferred.
• Exceptional interpersonal and communication skills for clear guest interactions.
• Proficiency with point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Outstanding communication skills in a guest-facing role.
• Commitment to maintaining a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor.
• Engage guests to understand needs, preferences and skincare goals.
• Educate guests on wax pass options, promotions, and prebooking.
• Assist with reservations, inquiries, and resolving concerns.
• Maintain an organized front desk and lobby in line with brand standards.
• Share product knowledge and assist teammates; participate in ongoing training.

Skills

Sales experience

Customer service

Communication

POS proficiency

Tools

POS software

Job description

European Wax Center is seeking a friendly Guest Service/Sales Associate in New Jersey to greet guests, understand their skincare goals, and educate them about wax passes and promotions. You will handle reservations, answer inquiries, and resolve concerns with a positive, professional attitude.

The role emphasizes strong customer service, sales skills, and proficiency with POS systems. You will contribute to a clean, welcoming front desk and work collaboratively within the team to exceed guest