Guest Experience & Wax Sales Associate

European Wax Center, Inc.; Towson (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

European Wax Center, Inc. is hiring a Guest Service/Sales Associate to greet guests warmly, understand their skincare goals, and educate them on wax passes and promotions.

The role involves assisting at the front desk, booking reservations, and resolving guest concerns with a friendly, professional approach. The position emphasizes strong interpersonal skills, sales experience, and proficiency with POS systems, while maintaining a clean, organized work environment and contributing to a

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Proficiency in point-of-sale systems and computer technology.

Responsibilities

• Greet guests with a friendly and inviting demeanor to set a positive tone.
• Engage guests to understand needs, skincare goals, and preferences.
• Educate guests on wax pass options, promotions, and benefits; promote prebooking.
• Assist at front desk, answer inquiries, book reservations, and resolve concerns promptly.
• Maintain a clean, organized lobby and front desk area and share product knowledge with team.

Skills

Retail experience

Sales

Interpersonal skills

POS systems

Communication

Customer service

Organization

Tools

POS systems

Job description

European Wax Center, Inc. is hiring a Guest Service/Sales Associate to greet guests warmly, understand their skincare goals, and educate them on wax passes and promotions.

The role involves assisting at the front desk, booking reservations, and resolving guest concerns with a friendly, professional approach. The position emphasizes strong interpersonal skills, sales experience, and proficiency with POS systems, while maintaining a clean, organized work environment and contributing to a