Guest Service & Wax Sales Associate

European Wax Center, Inc.; Bel Air (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

European Wax Center, Inc. seeks a Guest Service/Sales Associate to warmly welcome guests and drive sales. You will discuss skincare goals, educate on wax pass options, and book reservations while promoting promotions and retail products.

You will maintain a neat front desk, support colleagues with product knowledge, and participate in ongoing brand training to stay sharp in sales techniques.

Qualifications

• One year of related service or retail experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly demeanor to set a positive tone.
• Engage guests to understand needs, preferences and skincare goals.
• Educate guests on wax pass options and promotions, including prebooking.
• Address inquiries, book reservations, and resolve concerns promptly.
• Maintain a clean, organized front desk and lobby area.
• Share product knowledge and support teammates through training.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Tools

POS system

Job description

European Wax Center, Inc. seeks a Guest Service/Sales Associate to warmly welcome guests and drive sales. You will discuss skincare goals, educate on wax pass options, and book reservations while promoting promotions and retail products.

You will maintain a neat front desk, support colleagues with product knowledge, and participate in ongoing brand training to stay sharp in sales techniques.