Guest Experience & Wax Sales Specialist

European Wax Center, Inc.; Ellicott City (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate to warmly welcome guests and understand their skincare goals. You will guide conversations about wax pass options, promotions, and the benefits of waxing, while maintaining a clean, inviting front desk and lobby area.

You will also handle reservations, answer guest inquiries, and resolve concerns with a positive, professional approach, collaborating with teammates to share product knowledge and stay current on training.

Qualifications

• One year of related service or retail experience.
• Strong sales experience preferred.
• Exceptional interpersonal and communication skills.
• Proficiency with point-of-sale systems and computers.

Responsibilities

• Greet guests with a friendly, inviting demeanor to set the tone.
• Educate guests on wax pass options and promotions.
• Book reservations and resolve guest concerns promptly.
• Maintain an organized front desk and lobby area.
• Collaborate with team and share product knowledge.
• Participate in ongoing training to stay updated on brand knowledge.

Skills

Customer service

Sales experience

Communication skills

Point-of-sale systems

Tools

POS software

Job description

European Wax Center is seeking a Guest Service/Sales Associate to warmly welcome guests and understand their skincare goals. You will guide conversations about wax pass options, promotions, and the benefits of waxing, while maintaining a clean, inviting front desk and lobby area.

You will also handle reservations, answer guest inquiries, and resolve concerns with a positive, professional approach, collaborating with teammates to share product knowledge and stay current on training.