Guest Experience & Wax Sales Associate

European Wax Center, Inc.; Fairland (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

European Wax Center, Inc. is seeking a Guest Service/Sales Associate to create a welcoming environment for guests.

You will greet clients, discuss skincare goals, and educate on wax pass options, promotions, and prebooking to enhance the guest experience. In this role you will maintain a tidy front desk, assist teammates, participate in ongoing product knowledge training, and handle reservations with professionalism.

Qualifications

• One year of related service or retail experience.
• Exceptional interpersonal and communication skills.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Proficiency with point-of-sale systems and computer technology.

Responsibilities

• Greet guests with a friendly demeanor to set a positive tone.
• Engage guests to understand needs and skincare goals.
• Educate guests on wax pass options, current promotions, and prebooking benefits.
• Book reservations and resolve guest inquiries promptly.
• Maintain an organized front desk and lobby in line with brand standards.
• Support team with product knowledge and ongoing training.

Skills

Customer service

Sales experience

Communication skills

Adaptability

Problem-solving

Tools

POS systems

Computer literacy

Job description

European Wax Center, Inc. is seeking a Guest Service/Sales Associate to create a welcoming environment for guests.

You will greet clients, discuss skincare goals, and educate on wax pass options, promotions, and prebooking to enhance the guest experience. In this role you will maintain a tidy front desk, assist teammates, participate in ongoing product knowledge training, and handle reservations with professionalism.