Guest Experience & Skincare Sales Specialist

European Wax Center, Inc.; Franklin (NJ); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

European Wax Center in Franklin, NJ seeks a Guest Service/Sales Associate to greet guests, understand their skincare goals, and educate on wax pass options and promotions. You will handle reservations, resolve guest concerns, and maintain a welcoming front desk environment while sharing product knowledge with the team.

This role emphasizes strong interpersonal skills, adaptability to busy conditions, and ongoing brand training to drive customer satisfaction and sales performance.

Qualifications

• One year of related service or retail experience is preferred.
• Exceptional interpersonal and communication skills for guest interactions.
• Proficiency with point‑of‑sale systems and basic computer use.
• Ability to stay calm and helpful with varied guest personalities.

Responsabilités

• Greet guests with a friendly demeanor to set a positive tone.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, and renewals.
• Handle reservations, inquiries, and guest concerns promptly.
• Maintain an organized front desk and lobby aligned with brand standards.
• Share product knowledge and collaborate with teammates on sales.
• Participate in ongoing training to stay current on offerings.

Connaissances

Interpersonal skills

Sales experience

Communication skills

POS systems

Adaptability

Customer service

Outils

POS systems

Description du poste

European Wax Center in Franklin, NJ seeks a Guest Service/Sales Associate to greet guests, understand their skincare goals, and educate on wax pass options and promotions. You will handle reservations, resolve guest concerns, and maintain a welcoming front desk environment while sharing product knowledge with the team.

This role emphasizes strong interpersonal skills, adaptability to busy conditions, and ongoing brand training to drive customer satisfaction and sales performance.