Guest Service Supervisor: Lead Front Desk & Team

Dimension Hospitality Group; Round Rock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Dimension Hospitality in the United States seeks a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

You will coach and develop team members, handle guest concerns professionally, maintain records, and ensure brand standards are followed while communicating updates to management and other

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk leadership

Customer service

Communication

Team coaching

Problem solving

Hotel systems

Tools

Hotel software systems

Job description

Dimension Hospitality in the United States seeks a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

You will coach and develop team members, handle guest concerns professionally, maintain records, and ensure brand standards are followed while communicating updates to management and other