Guest Experience Concierge – Front Desk

Dimension Hospitality Group; Santa Ana (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Dimension Hospitality Group in Santa Ana, CA seeks a friendly Guest Service Representative to welcome guests, assist with check-ins and reservations, and ensure a smooth front desk operation. You will be the first and last impression, providing warm, professional service and resolving guest needs promptly.

You will work with housekeeping and other departments, handle front desk software and payments, and maintain a tidy reception area.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalations.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Hotel software systems

Job description

Dimension Hospitality Group in Santa Ana, CA seeks a friendly Guest Service Representative to welcome guests, assist with check-ins and reservations, and ensure a smooth front desk operation. You will be the first and last impression, providing warm, professional service and resolving guest needs promptly.

You will work with housekeeping and other departments, handle front desk software and payments, and maintain a tidy reception area.