Guest Services Supervisor: Lead Front Desk & Team Growth

G&B HOTEL EMPLOYEE LEASING LLC; Santa Ana (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

G&B HOTEL EMPLOYEE LEASING LLC is looking for a Guest Service Supervisor to oversee front desk operations at the Courtyard Santa Ana. You will help lead the guest services team, assist with check-ins and check-outs, and ensure guests receive a smooth and welcoming experience from arrival to departure.

In this role, you will coach team members, handle guest concerns professionally, and maintain brand standards while supporting cashiering and basic audit tasks.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Customer service

Leadership / coaching

Multitasking

Hotel systems software

Tools

Hotel systems software

Job description

G&B HOTEL EMPLOYEE LEASING LLC is looking for a Guest Service Supervisor to oversee front desk operations at the Courtyard Santa Ana. You will help lead the guest services team, assist with check-ins and check-outs, and ensure guests receive a smooth and welcoming experience from arrival to departure.

In this role, you will coach team members, handle guest concerns professionally, and maintain brand standards while supporting cashiering and basic audit tasks.