Guest Service Supervisor | Flexible Shifts + Growth

Dimension Hospitality Group; Solana Beach (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Positive team environment

Growth opportunities in front office

Shape guest experience

Job summary

Dimension Hospitality Group in Solana Beach, CA, is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring a smooth arrival to departure experience for guests.

The role emphasizes coaching, resolving guest concerns, maintaining records, and upholding brand standards. Strong customer service and calm, professional demeanor are essential, along with comfort with hotel

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Customer service

Team leadership

Problem solving

Multitasking

Tools

Hotel systems

Job description

Dimension Hospitality Group in Solana Beach, CA, is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring a smooth arrival to departure experience for guests.

The role emphasizes coaching, resolving guest concerns, maintaining records, and upholding brand standards. Strong customer service and calm, professional demeanor are essential, along with comfort with hotel