Front Office Supervisor — Guest Experience & Operations

Santa Claran; New Mexico; On-site; USD 32,000 - 46,000; Full time

Job summary

Santa Claran is seeking an experienced Front Office Supervisor to assist the Front Office Manager in delivering high guest satisfaction across all front-of-house operations. This role requires coordinating front desk activities, ensuring accurate reservation input, and maintaining VIP service standards.

Responsibilities include supervising Front Desk staff, handling guest concerns promptly, and collaborating with engineering and housekeeping to keep operations smooth while maintaining attendance

Qualifications

• High School Diploma with previous Front Desk or Supervisory experience.
• Must be 21 years of age or older.
• Must be able to read, write, and verbally communicate fluently in English.

Responsibilities

• Check guests in and out of the Hotel.
• Receives payment for guest rooms.
• Input reservations received through phone and e-mail.
• Maintain compliance with front office procedures and monitor room status information.
• Ensure hotel staff meet dress and conduct standards; provide high levels of guest service.
• Assist with training of new Guest Service Agents.
• Ensure high level of service throughout the Hotel; communicate with other departments.
• Accountable for accuracy of Front Office records and reports.
• Review room availability and special requests daily.
• Handle guest complaints promptly to maintain satisfaction.
• Answer inquiries about Hotel and Casino services.
• Keep areas clean and sanitized as directed.
• Maintain a regular attendance record.
• Must work days, evenings, weekends and holidays.

Skills

Front Desk Experience

Supervisory Experience

Guest Service

Education

High School Diploma

Job description

Santa Claran is seeking an experienced Front Office Supervisor to assist the Front Office Manager in delivering high guest satisfaction across all front-of-house operations. This role requires coordinating front desk activities, ensuring accurate reservation input, and maintaining VIP service standards.

Responsibilities include supervising Front Desk staff, handling guest concerns promptly, and collaborating with engineering and housekeeping to keep operations smooth while maintaining attendance