GUEST SERVICE SUPERVISOR

G&B HOTEL EMPLOYEE LEASING LLC; Santa Ana (CA); On-site; USD 27,000 - 30,000; Full time

Job summary

Courtyard Santa Ana in Santa Ana, CA is seeking a Guest Service Supervisor to lead the front desk team during swing shifts. You’ll train staff, coach on service recovery, handle guest inquiries, and help ensure a smooth arrival and departure experience.

The role requires hospitality experience, strong communication, calm leadership, and comfort with hotel systems. This full-time position offers a collaborative environment and growth opportunities in hotel leadership.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Leadership

Customer service

Communication

Problem solving

Team coaching

Multitasking

Computer skills

Tools

PMS (Property Management System)

POS systems

Job description

Job Details: Job Location: Courtyard Santa Ana - Santa Ana, CA 92707, Position Type: Full Time, Salary Range: $19.50 - $21.50 Hourly, Job Shift: Swing, You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team

If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.

Qualifications: What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

EOE