Front Desk Guest Experience Agent

Dimension Hospitality, LLC; Santa Ana (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Dimension Hospitality, LLC in Santa Ana, CA is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, handle reservations, and support daily front desk operations.

You will communicate with housekeeping and other departments, process payments, and provide local information to guests. Prior hotel or customer service experience is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.

Skills

Customer service

Communication

Computer skills

Job description

Dimension Hospitality, LLC in Santa Ana, CA is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, handle reservations, and support daily front desk operations.

You will communicate with housekeeping and other departments, process payments, and provide local information to guests. Prior hotel or customer service experience is helpful but not required.