Front Desk Team Lead: Elevate Guest Experience

G&B HOTEL EMPLOYEE LEASING LLC; Santa Ana (CA); On-site; USD 27,000 - 30,000; Full time

Job summary

Courtyard Santa Ana in Santa Ana, CA is seeking a Guest Service Supervisor to lead the front desk team during swing shifts. You’ll train staff, coach on service recovery, handle guest inquiries, and help ensure a smooth arrival and departure experience.

The role requires hospitality experience, strong communication, calm leadership, and comfort with hotel systems. This full-time position offers a collaborative environment and growth opportunities in hotel leadership.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Leadership

Customer service

Communication

Problem solving

Team coaching

Multitasking

Computer skills

Tools

PMS (Property Management System)

POS systems

Job description

Courtyard Santa Ana in Santa Ana, CA is seeking a Guest Service Supervisor to lead the front desk team during swing shifts. You’ll train staff, coach on service recovery, handle guest inquiries, and help ensure a smooth arrival and departure experience.

The role requires hospitality experience, strong communication, calm leadership, and comfort with hotel systems. This full-time position offers a collaborative environment and growth opportunities in hotel leadership.