Guest Service Supervisor — Growth, Benefits & Flexible Hours

Global Montello Group Corp; Wrentham (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness insurance

401k with match

Tuition reimbursement

Professional development trainings

Coins program

Job summary

Global Partners LP is hiring a Guest Service Supervisor in Massachusetts to supervise staff, coach performance, and ensure a high-level guest experience. The role covers operating the POS, maintaining cash accuracy, and enforcing safety and store policies.

The GSS will support 24/7 guest service programs, oversee housekeeping, replenish stock, and address guest inquiries while coordinating with vendors as needed.

Qualifications

• Must supervise staff and coach performance to meet management directives.
• Must greet guests and deliver an enjoyable shopping experience.
• Must adhere to safety, security, quality and store policies.

Responsibilities

• Supervise employees ensuring they perform all duties as directed by management.
• Coach staff by giving constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality and store operations policies.
• Operate the point of sale per corporate standards and manage cash levels.
• Ensure store housekeeping tasks are completed daily.
• Support 24/7 guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and resolve issues.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Coaching

Guest service

Cash handling

Inventory replenishment

Vendor coordination

Customer inquiries

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is hiring a Guest Service Supervisor in Massachusetts to supervise staff, coach performance, and ensure a high-level guest experience. The role covers operating the POS, maintaining cash accuracy, and enforcing safety and store policies.

The GSS will support 24/7 guest service programs, oversee housekeeping, replenish stock, and address guest inquiries while coordinating with vendors as needed.