Guest Service Supervisor — Growth & Benefits

Global Montello Group Corp; Orleans (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Match

Tuition Reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor for our Massachusetts store. The GSS will supervise staff, coach team members, greet guests, and ensure adherence to safety, security, quality, and operations policies while maintaining POS accuracy and proper cash handling.

The role also requires ensuring housekeeping and vendor check-in compliance, delivering excellent guest experiences, and supporting 24/7 guest service initiatives.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.

Responsibilities

• Supervise employees to ensure they perform duties as directed by management.
• Coach employees by giving constructive feedback to improve task performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Follow safety, security, quality, and store operations policies and procedures.
• Oversee cash handling, deposit preparation, and POS operations.
• Ensure store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Contribute to 24/7 execution of guest service programs and processes.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Education

High School Diploma or GED

Job description

Global Partners LP is seeking a Guest Service Supervisor for our Massachusetts store. The GSS will supervise staff, coach team members, greet guests, and ensure adherence to safety, security, quality, and operations policies while maintaining POS accuracy and proper cash handling.

The role also requires ensuring housekeeping and vendor check-in compliance, delivering excellent guest experiences, and supporting 24/7 guest service initiatives.