Guest Service Supervisor – Growth & 24/7 Ops

Global Montello Group Corp; Wellesley (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Tuition reimbursement

Job summary

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to lead store staff, coordinate daily tasks, and ensure a welcoming guest experience. You will supervise employees, coach performance, and oversee cash handling and POS operations.

The role requires flexibility in hours, strong organizational skills, and the ability to work in varied temperatures. A High School diploma is required, with benefits including health coverage, 401k, and tuition reimbursement after six months.

Qualifications

• Supervise employees and ensure they perform tasks per management's directions.
• Coach staff with constructive feedback to improve performance.
• Provide a welcoming guest experience and resolve inquiries.

Responsibilities

• Supervise employees to ensure they follow management directives.
• Coach and support staff to improve performance and service quality.
• Greet guests and ensure a positive shopping experience.
• Follow safety, security, quality, and store policies and procedures.
• Operate the POS and manage cash handling.
• Maintain store cleanliness and housekeeping.
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Restock products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors according to guidelines.

Skills

Supervision

Coaching

Guest greeting

Education

High School Diploma

Tools

POS System

Job description

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to lead store staff, coordinate daily tasks, and ensure a welcoming guest experience. You will supervise employees, coach performance, and oversee cash handling and POS operations.

The role requires flexibility in hours, strong organizational skills, and the ability to work in varied temperatures. A High School diploma is required, with benefits including health coverage, 401k, and tuition reimbursement after six months.