Guest Service Supervisor & Front Porch Lead

W. Lee Flowers; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods is seeking a Guest Service Manager to oversee front porch operations, supervise hosts, and ensure a fast, pleasant checkout experience. The role requires staff training, adherence to policies, and strong cash handling discipline.

Responsibilities include scheduling, customer issue resolution, and maintaining cleanliness and security of the front porch and cash office. The ideal candidate will lead with professionalism and guest-centric service.

Qualifications

• Friendly, outgoing personality and strong guest focus.
• Ability to supervise, train, and develop front porch hosts.
• Ability to read and understand information and directions.
• Experience with front porch operations and policy adherence.
• Proven accuracy in cash handling and daily cash counts.
• Comfort with computer systems and basic accounting tasks.
• Ability to work with others and communicate effectively.
• 18+ years old and able to stand for extended periods.
• Demonstrated math skills and problem solving.

Responsibilities

• Maintain guest service standards and ensure quick, pleasant checkouts.
• Schedule staff to meet service goals within labor guidelines.
• Train cashiers to call additional hosts as needed.
• Handle guest requests, refunds, loans, pickups, voids, and approvals promptly.
• Ensure front porch and parking lot remain clean and organized.
• Model professional behavior in speech, dress, hygiene, and integrity.
• Monitor policy compliance and asset protection on the front porch.

Skills

Friendly demeanor

Team collaboration

People supervision

Guest service excellence

Mathematical accuracy

Computer literacy

Cash handling

Inventory and assets control

Attention to detail

Stand for long periods

Reading/comprehension

Job description

Lowes Foods is seeking a Guest Service Manager to oversee front porch operations, supervise hosts, and ensure a fast, pleasant checkout experience. The role requires staff training, adherence to policies, and strong cash handling discipline.

Responsibilities include scheduling, customer issue resolution, and maintaining cleanliness and security of the front porch and cash office. The ideal candidate will lead with professionalism and guest-centric service.