Guest Experience Supervisor & Front Porch Leader

Lowes Foods; Waxhaw (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowes Foods Store 291 Waxhaw, NC is seeking a Guest Service Manager to supervise front porch operations, ensure fast and pleasant checkout experiences, and maintain our Guest Service Standards. You will train cashiers, manage scheduling with the Store Manager, and handle guest requests with professionalism.

You will also oversee cash-related duties, bank deposits, and daily reconciliations, while enforcing Asset Protection policies and leading a small team of hosts in a friendly,

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift 25 lbs occasionally and 15 lbs constantly
• Ability to read and understand information and direction
• Knowledge of front porch operations
• Ability to supervise people including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guest service skills
• Must be at least 18 years old
• Ability to stand for extended periods of time
• Demonstrate successful use of math skills
• Ability to work well with computers

Responsibilities

• Maintain Guest Service Standards
• Ensure front porch standards are met at all times
• Coordinate scheduling with Store Manager and Guest Service Manager within labor guides
• Train cashiers to call additional hosts as needed
• Handle guest and host requests, refunds, loans, and check approvals promptly
• Keep front porch clean and parking lot free of debris
• Model professional speech, manner, dress, hygiene, and integrity
• Block unused check lanes when not in use
• Enforce front porch policies related to Asset Protection and Shrink Control
• Provide training and direction to hosts not meeting standards
• Communicate problem areas to guest service manager
• Provide on-the-job feedback to maintain service level
• Prepare weekly cash reports and maintain sales information
• Process invoices and transfers, including beer/wine payments
• Prepare bank deposits and payroll approvals
• Maintain accurate daily cash counts and process guest payments
• Process returned checks as policy
• Maintain cash office security and cashier tills
• Ensure supplies for front porch and cash office are stocked
• Monitor Operator Activity Reports and perform audits
• Perform other duties as assigned by management

Skills

Friendly personality

Team player

Lifting 25 lbs

Reading & directions

Front porch operations

Supervisory skills

Multitasking

Guest service

Age 18+

Standing ability

Math skills

Computer use

Job description

Lowes Foods Store 291 Waxhaw, NC is seeking a Guest Service Manager to supervise front porch operations, ensure fast and pleasant checkout experiences, and maintain our Guest Service Standards. You will train cashiers, manage scheduling with the Store Manager, and handle guest requests with professionalism.

You will also oversee cash-related duties, bank deposits, and daily reconciliations, while enforcing Asset Protection policies and leading a small team of hosts in a friendly,