Guest Service Supervisor — Front Porch & Training Lead

Lowes Foods, LLC; Waxhaw (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Lowes Foods, LLC is seeking a Guest Service Manager to supervise the front porch team and ensure fast, friendly checkout experiences. You will work with the Store Manager to align staffing with labor guides, train cashiers, and promptly resolve guest requests while maintaining store standards.

The role requires leadership, attention to detail, and the ability to manage cash-related activities and daily reporting.

Qualifications

• Friendly and outgoing personality required.
• Ability to work well with others and supervise staff.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain Guest Service Standards and policies.
• Schedule coordination with Store Manager to balance service level.
• Train cashiers and call for hosts as needed.
• Handle guest requests, refunds, and status checks promptly.
• Keep front porch clean and organized; ensure safe parking lot conditions.
• Model professional appearance, speech, and integrity.
• Block unused check lanes when not in use and enforce policies.

Skills

Friendly

Teamwork

Manual lifting

Reading directions

Front porch ops

Supervising

Multi-tasking

Communication

Age 18+

Stamina

Math skills

Computer skills

Job description

Lowes Foods, LLC is seeking a Guest Service Manager to supervise the front porch team and ensure fast, friendly checkout experiences. You will work with the Store Manager to align staffing with labor guides, train cashiers, and promptly resolve guest requests while maintaining store standards.

The role requires leadership, attention to detail, and the ability to manage cash-related activities and daily reporting.