Guest Service Supervisor & Front Porch Lead

Lowes Foods, LLC; West Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowes Foods, LLC in West Columbia, SC seeks a Guest Service Manager to supervise guest checkout experiences and maintain Lowes Foods’ Guest Service Standards. This role covers duties of the Department Manager in their absence and emphasizes front porch operations and customer service excellence.

The position requires supervising staff, training hosts, managing cash and invoices, and ensuring security and accurate cash handling.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Training and development of front porch hosts.
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Prepare bank deposits according to policy.
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security: Ensure the security of the cash office and store funds; Maintain accountability standards of cashier tills; Maintain supplies needed for front porch and cash office.
• Cashier/Guest Service Clerk Performance Reports: Monitor and analyze the Operator Activity Report; Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Skills

Friendly personality

Guest service

Supervision

Cash handling

Training

Front porch operations

Communication

Mathematical aptitude

Tools

POS system

Computers

Job description

Lowes Foods, LLC in West Columbia, SC seeks a Guest Service Manager to supervise guest checkout experiences and maintain Lowes Foods’ Guest Service Standards. This role covers duties of the Department Manager in their absence and emphasizes front porch operations and customer service excellence.

The position requires supervising staff, training hosts, managing cash and invoices, and ensuring security and accurate cash handling.