Senior Guest Service & Training Leader

Lowes Foods; Clayton (NC); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Lowes Foods is seeking a Front Porch Supervisor to ensure exceptional guest experiences through training, coaching, and supervision of hosts. You will lead onboarding, implement OJT programs, and drive continuous improvement in guest service and show quality.

The role requires evaluating departments for performance gaps, managing hiring processes, and maintaining training documentation in partnership with store leadership. Strong communication and retail operations knowledge are essential.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements.
• Leadership experience with direct reports.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Must be at least 18 years old.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.
• Manage the hiring processes including sourcing and candidate management.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front Porch according to budget.

Skills

Communication

Retail ops

Leadership

Teamwork

Math skills

Computers

Job description

Lowes Foods is seeking a Front Porch Supervisor to ensure exceptional guest experiences through training, coaching, and supervision of hosts. You will lead onboarding, implement OJT programs, and drive continuous improvement in guest service and show quality.

The role requires evaluating departments for performance gaps, managing hiring processes, and maintaining training documentation in partnership with store leadership. Strong communication and retail operations knowledge are essential.