Guest Experience Supervisor

Lowes Foods, LLC; Oak Ridge (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods, LLC seeks a Guest Service Manager in North Carolina to oversee front porch operations, maintain fast, friendly checkout, and uphold Guest Service Standards. The role involves supervising hosts, coordinating with store leadership, and ensuring accurate cash handling.

The position requires training staff, enforcing policies, and delivering top-tier guest experiences while maintaining security and operational efficiency.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise people including training.
• Effective guest service skills.
• Demonstrated math skills.
• Ability to stand for extended periods.
• Must be able to use computers.
• Strong communication skills.
• Ability to read and understand information and direction.
• Ability to work well with others.

Responsibilities

• Maintain and enforce Guest Service Standards.
• Train cashiers and schedule front porch hosts.
• Handle cash-related tasks and invoices.
• Process deposits, payroll approvals, and cash counts.
• Ensure security of cash office and assets.
• Monitor cashier performance and conduct audits.
• Perform other duties as assigned by management.

Skills

Friendly demeanor

Supervising people

Guest service skills

Math skills

Stand for long periods

Computer literacy

Communication skills

Reading/comprehension

Teamwork

Physical stamina

18+ years old

Policy adherence

Job description

Lowes Foods, LLC seeks a Guest Service Manager in North Carolina to oversee front porch operations, maintain fast, friendly checkout, and uphold Guest Service Standards. The role involves supervising hosts, coordinating with store leadership, and ensuring accurate cash handling.

The position requires training staff, enforcing policies, and delivering top-tier guest experiences while maintaining security and operational efficiency.