Guest Service Supervisor

Global Partners LP; Saco (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor where your passion for guest care and service excellence will shine. This role is pivotal in ensuring a top-notch shopping experience while supervising store operations. You'll have the opportunity to lead a team, coach employees, and resolve guest inquiries effectively. With a commitment to community and a focus on growth, this position offers a competitive salary and benefits, including health insurance and a 401(k) plan. Embrace the chance to contribute to an innovative environment that values your ideas and supports your career advancement.

Benefits

Health and wellness benefits

401(k) plan with matching contributions

Tuition reimbursement

Qualifications

• Must be at least 18 years old with reliable transportation.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Supervise and coach employees to ensure effective performance.
• Greet guests and ensure a pleasant shopping experience.
• Manage cash processes and maintain store cleanliness.

Skills

Guest service skills

Relationship-building skills

Problem-solving techniques

Organizational skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities with charitable work.

We're excited for the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greetings and farewells.
• You are confident and make eye contact with guests.
• You have strong relationship-building skills and can establish a connection with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented with excellent organizational skills.
• You effectively resolve issues using problem-solving techniques.
• You are a self-starter who can make decisions and prioritize tasks, often directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies and procedures.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Manage vendor check-ins as per guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with matching contributions.
• Tuition reimbursement after 6 months of employment.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager; selected candidates will be contacted.
3. Interviews conducted in person or via Zoom, with further details provided.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum 18 years of age.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Wage: $15.65 - $16.65/hr

Our Values

We value passion and potential. We encourage applicants from diverse backgrounds and experiences. We are an equal opportunity employer and provide accommodations for applicants with disabilities.