Guest Service Supervisor

Global Partners LP; Yarmouth (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to elevate the guest experience. This role focuses on supervising staff, ensuring operational excellence, and fostering a welcoming environment for guests. With a commitment to personal and professional growth, the company offers competitive salaries and comprehensive health benefits. If you thrive in a dynamic environment and enjoy making a difference in people's lives, this is the perfect opportunity for you to shine and contribute to a forward-thinking team.

Benefits

Health and wellness benefits

401k retirement plan

Tuition reimbursement

Competitive salary

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Ability to access all store areas and lift up to 25 lbs.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Team Leadership

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

Global Partners LP has been delivering energy to communities for over 90 years. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value daily to our guests and customers across the US. We embrace the future, investing in energy transition initiatives like GlobalGLO, and supporting our communities through charitable work.

We're excited for the next 90 years and the new ideas we can bring to our guests and customers. We're seeking passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities for career advancement.

The Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You prioritize guest satisfaction and demonstrate exceptional guest service skills, greeting and parting with guests pleasantly.
• You are confident, make eye contact, and build relationships with guests and associates.
• You are trustworthy, responsible, detail-oriented, and well-organized.
• You handle issues through problem-solving techniques and are a proven self-starter capable of making decisions.
• You can direct others, prioritize tasks, and ensure smooth store operations.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback to improve performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards, maintaining proper cash levels.
• Maintain store cleanliness and hygiene.
• Execute guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to maintain stock levels.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

Benefits for You

• Competitive salary and growth opportunities, supported by our Talent Development Team.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• Retirement plan with 401k and matching contributions.
• Tuition reimbursement after 6 months of service.

Interview Process

• Interested? Apply now.
• Your resume will be reviewed, and qualified candidates will be contacted.
• Interviews may be conducted in person or via Zoom, with additional information provided at that time.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• At least 18 years old with reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage you to apply, even if you don't meet every qualification. We embrace diversity and equal opportunity.

Global Partners LP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories. For accommodations, contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests for employment decisions, in accordance with applicable laws.