Guest Service Supervisor

Global Partners LP; Scarborough (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the guest experience and oversee store operations. This role involves supervising staff, ensuring customer satisfaction, and maintaining store organization. The ideal candidate will be passionate about service, possess strong problem-solving skills, and thrive in a dynamic environment. Join a company that values your contributions and offers growth opportunities, competitive salaries, and comprehensive health benefits. If you're motivated to make a difference and drive excellence in guest services, this is the perfect opportunity for you.

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Ability to work flexible hours including nights and weekends.
• Reliable transportation and valid driver's license required.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Manage cash processes and maintain store cleanliness.

Skills

Guest Service Orientation

Problem Solving

Relationship Building

Detail Orientation

Decision Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities where we operate through charitable work.

Our Vision for the Future

We're excited for the next 90 years at Global Partners and what innovative ideas we can bring to our guests and customers. We seek passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You prioritize guest satisfaction, providing pleasant greetings and farewells.
• You are confident, making eye contact with guests.
• You excel in relationship building and establishing connections.
• You are trustworthy, responsible, and detail-oriented.
• You handle issues effectively using problem-solving skills.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees, ensuring they perform their duties effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, and store operation policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors per guidelines.

Benefits

• Competitive salaries with growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of employment.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager; potential contact from recruiter or manager.
3. Interviews conducted in person or via Zoom, with additional details provided.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Wage: $15.65 - $16.65/hr

Our Values

We value passion, potential, and diverse perspectives. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories. For accommodations, contact our recruiting department at 781-891-4000.