Customer Service Supervisor

PPG Industries, Inc; Oak Creek (WI); Remote; USD 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a Customer Service Supervisor to lead a dedicated team in supporting automotive clients. This remote position involves supervising customer support specialists, addressing customer inquiries, and collaborating with various departments to enhance satisfaction. The ideal candidate will have robust supervisory experience in customer service, particularly within manufacturing, and possess excellent communication skills. Join a company that values integrity and professionalism, and help drive continuous improvement in customer service excellence.

Qualifications

• 2+ years of customer service supervisory experience preferred.
• Experience with high volume of data entry with low error rate.

Responsibilities

• Supervise and mentor customer service support team.
• Assist with escalations of customer questions and complaints.
• Collaborate with departments to resolve complex issues.

Skills

Customer Service Management

Data Entry

Oral and Written Communication

Job description

We're hiring a Customer Service Supervisor to support our Automotive customers at PPG. The supervisor will help to supervise a team of Customer Support Specialists within the Automotive division at PPG. You will report to a Customer Service Manager. This is a remote position.

Key Responsibilities

Supervise, train and/or mentor activities of customer service support team as needed.

Assist and respond to escalations of customer questions and/or complaints via phone, email, and chat in a timely and professional manner.

Indirectly assist in management of account load of customers and partner with commercial sales team for growth and success.

Collaborate with other departments to resolve complex issues and improve customer satisfaction.

Gain solid understanding of our business unit policies, systems, procedures and objectives.

Responsible for creation and development of customer support materials, such as FAQs and help guides.

Support of team on daily review and updating of orders, priority lists, customer and file maintenance.

Tracking of metrics, goal alignment and progress.

Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.

Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.

Qualifications

2+ years of customer service supervisory experience preferred

4+ years of customer service supervisory experience for manufacturing clients preferred

Experience with high volume of data entry with low error rate

Oral and written English communication skills

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

#LI-REMOTE

We're hiring a Customer Service Supervisor to support our Automotive customers at PPG. The supervisor will help to supervise a team of Customer Support Specialists within the Automotive division at PPG. You will report to a Customer Service Manager. This is a remote position.

Key Responsibilities

• Supervise, train and/or mentor activities of customer service support team as needed.

• Assist and respond to escalations of customer questions and/or complaints via phone, email, and chat in a timely and professional manner.

• Indirectly assist in management of account load of customers and partner with commercial sales team for growth and success.

• Collaborate with other departments to resolve complex issues and improve customer satisfaction.

• Gain solid understanding of our business unit policies, systems, procedures and objectives.

• Responsible for creation and development of customer support materials, such as FAQs and help guides.

• Support of team on daily review and updating of orders, priority lists, customer and file maintenance.

• Tracking of metrics, goal alignment and progress.

• Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.

• Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.

Qualifications

• 2+ years of customer service supervisory experience preferred

• 4+ years of customer service supervisory experience for manufacturing clients preferred

• Experience with high volume of data entry with low error rate

• Oral and written English communication skills

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

#LI-REMOTE

De salarisschalen en overige arbeidsvoorwaarden van PPG kunnen per locatie verschillen, waardoor we medewerkers in verschillende geografische markten concurrerend kunnen belonen. PPG houdt bij het nemen van beloningsbeslissingen rekening met verschillende factoren, waaronder, maar niet beperkt tot, vaardigheden, ervaring en training, kwalificaties en opleiding, licentiestatus en certificeringen, en andere organisatorische behoeften. Er kunnen andere stimulansen van toepassing zijn.

Onze personeelsvoorzieningen zijn ontworpen om de gezondheid en het welzijn van onze medewerkers te ondersteunen. Eventuele verzekeringsdekkingen en -uitkeringen zijn in overeenstemming met de algemene voorwaarden van de toepasselijke regelingen en bijbehorende bedrijfsdocumenten.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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