Guest Service Supervisor

Global Partners LP; Windham (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role involves supervising staff, ensuring compliance with standards, and maintaining a welcoming environment for guests. The ideal candidate will be passionate about customer service, possess strong problem-solving skills, and be a reliable team leader. With competitive pay and growth opportunities, this position is perfect for someone looking to elevate their career in a dynamic and supportive workplace. Join a company that values passion and potential, and make a difference in your community!

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salary

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license.

Responsibilities

• Supervise staff and ensure compliance with job duties.
• Greet guests and ensure a positive shopping experience.
• Manage cash deposits and handle point of sale processes.

Skills

Customer Service

Problem Solving

Communication

Team Leadership

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future by investing in the energy transition with initiatives like GlobalGLO and supporting the communities where we operate with charitable work.

Our Future and Your Growth

We're excited for the next 90 years and the innovative ideas we can bring to our guests and customers. We seek passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to elevate your career.

The 'Energy' You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You prioritize guest satisfaction, providing friendly greetings and farewells.
• You are confident and make eye contact with guests.
• You excel at building relationships with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented.
• You handle issues effectively using problem-solving skills.
• You are a self-starter capable of making decisions and leading others.

Responsibilities

• Supervise staff, ensuring compliance with job duties and standards.
• Coach employees through constructive feedback.
• Greet guests and ensure a positive shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the point of sale system and handle cash processes.
• Maintain store cleanliness and organize housekeeping tasks.
• Execute guest service programs consistently.
• Manage cash deposits, lottery, gift cards, and checks.
• Replenish stock and address guest inquiries and complaints.
• Check in vendors as per guidelines.

Benefits for You

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. In-person or Zoom interviews.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Organized and efficient.
• Minimum age of 18 years.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Wage

$15.65 - $16.65 per hour

Our Values

We value passion and potential. We encourage applicants from diverse backgrounds and experiences. Global Partners LP is an equal opportunity employer. For accommodations, contact our recruiting department at 781-891-4000.