Guest Service Supervisor

Global Partners LP; Northwood (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the guest experience and oversee store operations. This role requires a passion for service, strong relationship-building skills, and the ability to manage a team effectively. As a key player in ensuring customer satisfaction, you will supervise staff, provide feedback, and maintain store standards. Join a forward-thinking company that values your contributions and offers competitive salaries, health benefits, and growth opportunities. If you're motivated by making a difference and thrive in a dynamic environment, this position is perfect for you.

Benefits

Health & Wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Must be at least 18 years old with reliable transportation.
• Flexible hours including days, nights, weekends, and holidays.

Responsibilities

• Supervise employees to ensure all job duties are performed.
• Greet guests and ensure an enjoyable shopping experience.
• Manage cash processes and address guest inquiries.

Skills

Guest Service Skills

Problem Solving

Organizational Skills

Relationship Building

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties as assigned by management.
• Coach employees by providing constructive feedback to improve performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure store cleanliness and housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure stock availability.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Benefits

• Competitive salaries and growth opportunities with a dedicated Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

• Interested candidates should apply to start the process.
• Resumes will be reviewed, and suitable candidates will be contacted.
• Interviews may be conducted in person or via Zoom.

Qualifications

• Flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply, even if you don't meet every qualification. We embrace diversity and equal opportunity in our hiring practices.