Guest Service Supervisor

Global Partners LP; York (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and lead store operations. This role involves supervising staff, ensuring exceptional service, and maintaining store standards. The ideal candidate will have a passion for guest care, strong organizational skills, and the ability to work flexible hours. Join a company that values growth and offers competitive salaries along with health and wellness benefits. If you thrive in a dynamic environment and love making a positive impact, this opportunity is for you.

Benefits

Health and wellness benefits

401k plan with company match

Tuition reimbursement after six months

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and maintain an enjoyable shopping experience.
• Handle cash processes and maintain store cleanliness.

Skills

Guest Service Skills

Organizational Skills

Problem-Solving Techniques

Supervisory Skills

Detail-Oriented

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

Our Future and Your Growth

We're excited for the next 90 years at Global Partners and what innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• Display a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and parting remarks.
• Be confident and make eye contact with guests.
• Establish strong relationships with guests and colleagues.
• Be trustworthy and responsible.
• Be detail-oriented with excellent organizational skills.
• Use problem-solving techniques to defuse issues.
• Be a self-starter capable of making decisions.
• Supervise and prioritize tasks effectively.

Responsibilities

• Supervise employees, ensuring they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies and procedures.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors as per guidelines.

What We Offer

• Competitive salaries and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401k plan with company match.
• Tuition reimbursement after six months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Efficiency and organizational skills.
• At least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Compensation

$15.65 - $16.65 per hour.

Equal Opportunity Statement

We value diversity and are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations during the application process, contact our recruiting department at 781-891-4000.