Guest Service Supervisor

Global Partners LP; Wells (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience at their retail locations. This role involves supervising staff, ensuring exceptional service, and maintaining store standards. With a commitment to growth and community support, the company offers competitive wages, health benefits, and opportunities for career advancement. If you thrive in a dynamic environment and enjoy making a difference in guests' lives, this position could be the perfect fit for you.

Benefits

Health, dental, vision, and life insurance

401(k) plan with matching

Tuition reimbursement after 6 months

Competitive wages

Qualifications

• Must be organized, reliable, and at least 18 years old.
• Availability to work flexible hours, including nights and weekends.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service

Problem-Solving

Organizational Skills

Communication

Supervisory Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with charitable work.

Our Future and Opportunities

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We are looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and provide pleasant greetings and farewells.
• You are confident, make eye contact, and build strong relationships with guests and associates.
• You are trustworthy, responsible, detail-oriented, and organized.
• You resolve issues using problem-solving skills.
• You are a self-starter capable of making decisions and prioritizing tasks.

Responsibilities

• Supervise employees, ensuring they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, and store policies and procedures.
• Operate the point of sale system and handle cash processes.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits and Development

• Competitive wages and growth opportunities.
• Health, dental, vision, and life insurance.
• 401(k) plan with matching.
• Tuition reimbursement after 6 months.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. In-person or Zoom interview.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Must be organized, reliable, and at least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Wage Range

$15.65 - $16.65 per hour

Our Values

We value passion, potential, diversity, and inclusion. We encourage applicants from all backgrounds to apply. For accommodations, contact our recruiting department at 781-891-4000.