Guest Service Supervisor

Global Partners LP; Dover (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the customer experience and lead a dedicated team. This role involves supervising staff, ensuring compliance with store policies, and providing exceptional service to guests. The ideal candidate will be detail-oriented, possess strong organizational skills, and be a proactive problem solver. Join a company that values growth and offers competitive benefits, including health and wellness programs, 401k matching, and tuition reimbursement. If you're passionate about delivering top-notch service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Health + Wellness benefits

401k plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Flexible availability, including nights and weekends.

Responsibilities

• Supervise and coach employees to ensure job duties are completed.
• Greet guests and ensure an enjoyable shopping experience.
• Handle cash processes and maintain store cleanliness.

Skills

Exceptional guest service skills

Relationship-building skills

Problem-solving techniques

Organizational skills

Self-starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future and Opportunities

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• Display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• Be confident and make eye contact with guests.
• Have superior relationship-building skills and can establish a connection with guests and associates.
• Be trustworthy and responsible.
• Be detail-oriented and have excellent organizational skills.
• Defuse issues by utilizing problem-solving techniques.
• Be a proven self-starter with demonstrated ability to make decisions.
• Direct others and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform all job duties as assigned.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies.
• Operate the point of sale system and maintain proper cash levels.
• Ensure store cleanliness and housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors as per guidelines.

Benefits

• Competitive salaries and growth opportunities.
• Health + Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Available to work flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Equal Opportunity Statement

Global Partners LP is an equal opportunity employer. We value diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. Accommodations available upon request.