Guest Service Supervisor

Global Partners LP; Yarmouth (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role emphasizes a guest-first mentality, requiring excellent service skills and the ability to lead a team effectively. The ideal candidate will thrive in a dynamic environment, demonstrating strong organizational and problem-solving skills. With competitive salary and growth opportunities, this position offers a chance to contribute to a forward-thinking company committed to community engagement and employee development. If you are passionate about service and eager to make a difference, this is the opportunity for you.

Benefits

Health and wellness benefits

401k plan with matching

Tuition reimbursement after six months

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Manage cash processes and maintain store cleanliness.

Skills

Guest Service Skills

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value daily to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We're excited for the next 90 years and eager to bring innovative ideas to our guests and customers. We seek passionate individuals with great ideas to contribute to our future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• Work from your heart, genuinely caring for guests and taking pride in your work.
• Demonstrate a guest-first mentality with excellent service skills, including greeting and parting remarks.
• Confidently make eye contact and establish connections with guests and associates.
• Be trustworthy, responsible, and detail-oriented with strong organizational skills.
• Use problem-solving techniques to defuse issues.
• Be a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees, ensuring they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and store policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and complete housekeeping functions.
• Execute guest service programs 24/7.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure stock availability.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401k plan with matching.
• Tuition reimbursement after six months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Efficient, organized, and at least 18 years old.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Wage

$15.65 - $16.65 per hour

Our Values

We value passion and potential. Even if you don’t meet every requirement, if you believe you can make a positive impact, we encourage you to apply. We embrace diversity and equal opportunity in our hiring practices.

Global Partners LP is an equal opportunity employer. For accommodations during the application process, contact our recruiting department at 781-891-4000.