Guest Experience Ambassador

Kimpton Hotels & Restaurants; San Francisco (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Kimpton Hotels & Restaurants in San Francisco seeks a Guest Service Agent to handle guest registration and check-out, PBX operations, and mail services while delivering outstanding service. You will act as a hotel advocate, creating highly personal experiences and building guest relationships to encourage loyalty.

The role requires a high school diploma or GED, front desk or customer-facing experience, knowledge of the local area, a flexible schedule, and the ability to work under pressure in a

Qualifications

• High school diploma or GED required.
• Previous Front Desk or customer-facing experience preferred.
• Knowledge of local area, services and events helpful.
• Flexible schedule; ability to work evenings, weekends, overnights and holidays.

Responsibilities

• Register and check out hotel guests; manage PBX operations, mail and message services.
• Be an advocate for the hotel and create personally meaningful guest experiences.
• Develop relationships with guests to encourage repeat visits.
• Answer phone calls promptly with complete and accurate information.
• Assist with daily shift tasks and ensure compliance with hotel policies.

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants in San Francisco seeks a Guest Service Agent to handle guest registration and check-out, PBX operations, and mail services while delivering outstanding service. You will act as a hotel advocate, creating highly personal experiences and building guest relationships to encourage loyalty.

The role requires a high school diploma or GED, front desk or customer-facing experience, knowledge of the local area, a flexible schedule, and the ability to work under pressure in a