Boutique Front Desk Agent — Create Guest Experiences

Kimpton Hotels & Restaurants; Palm Springs (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a Guest Service Agent to provide warm, personalized service at the front desk. You will handle registration, check-out, PBX operations, and guest communications with a focus on making every stay memorable.

The role emphasizes guest relations, accurate data entry, and collaboration with hotel teams to ensure smooth operations and exceptional experiences for guests in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous front desk or customer-facing experience preferred.
• Knowledge of local area, services, attractions and events preferred.
• Ability to work evenings, weekends and holidays.
• Strong communication and guest-relations skills.
• Familiar with hotel systems and accurate data entry.

Responsibilities

• Register guests and manage check-in/check-out with courtesy and efficiency.
• Operate PBX, handle mail and message services for guests.
• Respond to guest requests with outstanding service and professional demeanor.
• Coordinate with Reservations, Sales, Housekeeping, Bell Staff, and Valet to ensure guest satisfaction.

Skills

Front desk experience

Customer service

Local knowledge

Flexible schedule

Work under pressure

Hotel systems

Education

High school diploma / GED

Tools

Hotel PMS

Job description

Kimpton Hotels & Restaurants seeks a Guest Service Agent to provide warm, personalized service at the front desk. You will handle registration, check-out, PBX operations, and guest communications with a focus on making every stay memorable.

The role emphasizes guest relations, accurate data entry, and collaboration with hotel teams to ensure smooth operations and exceptional experiences for guests in a fast-paced environment.