Boutique Hotel Front Desk: Guest Experience Lead

Kimpton Hotels & Restaurants; Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k plan

Job summary

Kimpton Hotels & Restaurants in Atlanta seeks a Guest Service Agent to manage registration and checkout, PBX operations, and guest communications with warmth and professional finesse. You’ll welcome guests, handle room assignments and charges, answer phones, and coordinate with Reservations, Housekeeping, and Valet to deliver personalized experiences that reflect our boutique hospitality brand.

The position supports flexible scheduling and a comprehensive benefits package, including health

Qualifications

• High school diploma or GED required.
• Front desk or customer-facing experience preferred.
• Knowledge of local area, services and events.
• Flexible schedule including evenings, weekends, holidays.
• Ability to work well under pressure with arrivals and departures.
• Familiar with hotel systems and data entry.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

Skills

Front desk

Customer service

Area knowledge

Flexible schedule

Under pressure

Hotel systems

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants in Atlanta seeks a Guest Service Agent to manage registration and checkout, PBX operations, and guest communications with warmth and professional finesse. You’ll welcome guests, handle room assignments and charges, answer phones, and coordinate with Reservations, Housekeeping, and Valet to deliver personalized experiences that reflect our boutique hospitality brand.

The position supports flexible scheduling and a comprehensive benefits package, including health