Guest Service Specialist, Front Desk & Reservations

Stonebridge Companies; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off (PTO)

Job summary

Stonebridge Companies in Denver seeks a friendly Guest Service Agent to manage check-in/check-out, guest records, and front desk inquiries. You will interact with guests, handle reservations, and assist with payments while ensuring a high level of service.

This part-time role requires strong communication, cash handling, and organization, with flexible evening/weekend shifts in a hospitality setting.

Qualifications

• Prior front desk or guest services experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and office software (Word, Excel).
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational skills.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Attention to Detail

Independent Work

Tools

Property Management System

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies in Denver seeks a friendly Guest Service Agent to manage check-in/check-out, guest records, and front desk inquiries. You will interact with guests, handle reservations, and assist with payments while ensuring a high level of service.

This part-time role requires strong communication, cash handling, and organization, with flexible evening/weekend shifts in a hospitality setting.