Front Desk Guest Services Specialist

Stonebridge Companies; Aurora (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Aurora, CO, to ensure smooth check-in/check-out and maintain accurate guest records. You will support front desk operations and handle inquiries, payments, and reservations to ensure guest satisfaction.

The role requires strong customer service and proficiency with property management systems and basic office software. Flexible scheduling includes evenings, weekends, and holidays, with a focus on accurate bookkeeping and guest care.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Independence

Policy following

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent in Aurora, CO, to ensure smooth check-in/check-out and maintain accurate guest records. You will support front desk operations and handle inquiries, payments, and reservations to ensure guest satisfaction.

The role requires strong customer service and proficiency with property management systems and basic office software. Flexible scheduling includes evenings, weekends, and holidays, with a focus on accurate bookkeeping and guest care.