Guest Services Associate: Front Desk & Reservations

Stonebridge Companies; United States; On-site; USD 56,482,000 - 66,125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Denver, CO to ensure smooth check-in/out, maintain guest records, and deliver outstanding service at the hotel front desk. The role supports front office operations and handles inquiries, payments, and reservations to ensure guest satisfaction.

The position requires proficiency with property management systems, strong communication, and the ability to work a flexible schedule in a hotel environment.

Qualifications

• Prior hotel front desk experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and MS Office.
• Ability to handle cash and basic bookkeeping.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest credit and establish payment methods.
• Maintain accurate guest records and room availability.
• Post charges and balances to ledgers.
• Coordinate with housekeeping and reservations.

Skills

Customer service

Communication skills

Front desk

Cash handling

Teamwork

Multi-tasking

MS Word

Tools

Property management systems

MS Word

MS Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent in Denver, CO to ensure smooth check-in/out, maintain guest records, and deliver outstanding service at the hotel front desk. The role supports front office operations and handles inquiries, payments, and reservations to ensure guest satisfaction.

The position requires proficiency with property management systems, strong communication, and the ability to work a flexible schedule in a hotel environment.