Front Desk Guest Services Pro (Flexible Hours)

Stonebridge; Denver (CO); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

The Stonebridge in Denver, CO is seeking a Front Desk Guest Service Agent to ensure smooth check-in and check-out, maintain guest records, and deliver outstanding service at the hotel’s front desk.

You will greet guests, verify payment methods, balance ledgers, and assist with reservations, while coordinating with housekeeping to resolve issues and answer service questions.

This full-time role requires flexibility for evenings, weekends, and holidays, with a pay rate of $19.29 per hour.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Excellent customer service and communication abilities.
• Able to handle cash transactions and basic bookkeeping.
• Familiarity with property management systems and basic office software.
• Strong organizational skills and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independent work

Tools

PMS software

Word

Excel

Job description

The Stonebridge in Denver, CO is seeking a Front Desk Guest Service Agent to ensure smooth check-in and check-out, maintain guest records, and deliver outstanding service at the hotel’s front desk.

You will greet guests, verify payment methods, balance ledgers, and assist with reservations, while coordinating with housekeeping to resolve issues and answer service questions.

This full-time role requires flexibility for evenings, weekends, and holidays, with a pay rate of $19.29 per hour.