Front Desk Guest Experience Pro (Part-Time)

Stonebridge Companies; Denver, Northern (CO, KY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

PTO (paid time off)

Wellness support

Job summary

Stonebridge Companies is seeking a PT Guest Service Agent in Denver to support front desk operations, greeting guests, handling check-ins/check-outs, and managing guest records with accuracy.

This role requires strong customer service, cash handling, and familiarity with property management systems; flexibility for evenings, weekends, and holidays is needed. Part-time position with competitive hourly pay.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Guest service

Cash handling

Front desk experience

PMS software

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Stonebridge Companies is seeking a PT Guest Service Agent in Denver to support front desk operations, greeting guests, handling check-ins/check-outs, and managing guest records with accuracy.

This role requires strong customer service, cash handling, and familiarity with property management systems; flexibility for evenings, weekends, and holidays is needed. Part-time position with competitive hourly pay.