Guest Service Specialist — Front Desk (Part-Time)

BROOK HOSPITALITY LLC; Glen Allen (VA); On-site; USD 22,000 - 23,000; Part time

Job summary

The Guest Service Agent position at Shamin Hotels in Glen Allen, VA handles guest check-ins and check-outs, processes reservations, and assists guests with questions about the hotel and local activities. You’ll collect payments, assign rooms, and manage keys while delivering warm, attentive service.

The role emphasizes accurate record-keeping, friendly communication with guests and collaboration with front desk and other departments to ensure a smooth guest experience.

Qualifications

• High school diploma or GED required.
• Front desk experience preferred.
• Attention to detail and reliability essential.

Responsibilities

• Greets, registers and assigns rooms to guests.
• Issues room key and provides directions to guests or bell staff.
• Transmits and receives messages via telephone, fax and switchboard.
• Answers inquiries about hotel services, directions and local attractions.
• Keeps records of room availability and guests’ accounts.
• Calculates charges and collects payment from guests.

Skills

Teamwork

Time management

Attention to detail

Reliability

Customer service

Education

High school diploma or GED

Job description

The Guest Service Agent position at Shamin Hotels in Glen Allen, VA handles guest check-ins and check-outs, processes reservations, and assists guests with questions about the hotel and local activities. You’ll collect payments, assign rooms, and manage keys while delivering warm, attentive service.

The role emphasizes accurate record-keeping, friendly communication with guests and collaboration with front desk and other departments to ensure a smooth guest experience.