Guest Service Agent | Welcoming Front Desk Expert

WB HOTEL LLC; Glen Allen (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels in Glen Allen, VA seeks a Guest Service Agent to check guests in and out, assist with reservations, and answer questions about hotel services and local activities. You will handle payments, issue keys, and coordinate with other departments to ensure a welcoming guest experience.

Ideal candidates have front desk experience, strong attention to detail, and superb customer service skills; high school diploma or GED is required.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escorts guests or staff as appropriate.
• Date-stamps and sorts mail and messages.
• Transmits and receives messages using hotel systems.
• Answers inquiries about services, dining and local directions.
• Keeps records of room availability and guest accounts.
• Computes and collects payments for charges.
• May handle reservations and special arrangements.

Skills

Front desk experience

Time management

Detail oriented

Reliable transportation

Customer service

Education

High school diploma or GED

Job description

Shamin Hotels in Glen Allen, VA seeks a Guest Service Agent to check guests in and out, assist with reservations, and answer questions about hotel services and local activities. You will handle payments, issue keys, and coordinate with other departments to ensure a welcoming guest experience.

Ideal candidates have front desk experience, strong attention to detail, and superb customer service skills; high school diploma or GED is required.