Front Desk Guest Services Specialist

Shamin Hotels Master; Glen Allen (VA); Presencial; USD 18 000 - 26 000; Tempo integral

Resumo da oferta

Shamin Hotels is hiring a Guest Service Agent in Glen Allen, VA. The role involves checking guests in and out, handling reservations, and assisting guests both in-person and online with questions about the hotel and local activities.

The position emphasizes teamwork, ownership of responsibilities, and delivering warm, hospitality-focused service to guests, with a comprehensive benefits package for full-time associates.

Qualificações

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation required.
• High school diploma or GED certification or equivalent combination of education and experience.

Responsabilidades

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages via telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and local activities.
• Keeps records of room availability and guests’ accounts.
• Computes bill and collects payment; handles charges.
• May make, confirm and cancel reservations for guests.

Conhecimentos

Teamwork

Ownership

Customer service

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Shamin Hotels is hiring a Guest Service Agent in Glen Allen, VA. The role involves checking guests in and out, handling reservations, and assisting guests both in-person and online with questions about the hotel and local activities.

The position emphasizes teamwork, ownership of responsibilities, and delivering warm, hospitality-focused service to guests, with a comprehensive benefits package for full-time associates.