Front Desk Guest Services Specialist

Shamin Hotels Master; Glen Allen (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Shamin Hotels is hiring a Guest Service Agent in Glen Allen, VA. The role involves checking guests in and out, handling reservations, and assisting guests both in-person and online with questions about the hotel and local activities.

The position emphasizes teamwork, ownership of responsibilities, and delivering warm, hospitality-focused service to guests, with a comprehensive benefits package for full-time associates.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation required.
• High school diploma or GED certification or equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages via telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and local activities.
• Keeps records of room availability and guests’ accounts.
• Computes bill and collects payment; handles charges.
• May make, confirm and cancel reservations for guests.

Skills

Teamwork

Ownership

Customer service

Education

High school diploma or GED

Job description

Shamin Hotels is hiring a Guest Service Agent in Glen Allen, VA. The role involves checking guests in and out, handling reservations, and assisting guests both in-person and online with questions about the hotel and local activities.

The position emphasizes teamwork, ownership of responsibilities, and delivering warm, hospitality-focused service to guests, with a comprehensive benefits package for full-time associates.