Guest Service Specialist — Front Desk & Memorable Stays

Dimension Hospitality Group; Baton Rouge (LA); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Dimension Hospitality Group in Baton Rouge seeks a friendly Guest Service Representative to assist guests with check-ins/check-outs, reservations, and daily front desk operations, delivering an exceptional guest experience.

You will greet guests, answer questions, handle payments, and collaborate with housekeeping to maintain a smooth, welcoming lobby environment. Flexible to work shifts including holidays and weekends.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional presence.
• Comfortable with hotel systems and computers.
• Dependable, organized and able to multitask.
• Hotel or customer service experience helpful but not required.
• Flexible to work holidays and weekends.

Responsabilités

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Connaissances

Customer service

Communication

Friendly demeanor

Computer skills

Multitasking

Shift flexibility

Description du poste

Dimension Hospitality Group in Baton Rouge seeks a friendly Guest Service Representative to assist guests with check-ins/check-outs, reservations, and daily front desk operations, delivering an exceptional guest experience.

You will greet guests, answer questions, handle payments, and collaborate with housekeeping to maintain a smooth, welcoming lobby environment. Flexible to work shifts including holidays and weekends.