Front Desk Guest Experience Associate (Flexible Shifts)

Marriott-International; Baton Rouge (LA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Growth opportunities

Flexible shifts including holidays and

Job summary

Marriott-International in Baton Rouge, LA, seeks a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will operate the front desk system and coordinate with housekeeping to ensure a seamless guest experience.

Flexible to work various shifts including holidays and weekends, with opportunities for growth in front desk and hotel operations.

Qualifications

• Friendly and professional customer service approach.
• Strong communication with guests and team members.
• Ability to resolve guest issues promptly and courteously.
• Comfortable using hotel systems and computers.
• Flexibility to work varied shifts, including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Communication

Problem solving

Multitasking

Computer skills

Education

High school diploma

Tools

PMS software

POS systems

Job description

Marriott-International in Baton Rouge, LA, seeks a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will operate the front desk system and coordinate with housekeeping to ensure a seamless guest experience.

Flexible to work various shifts including holidays and weekends, with opportunities for growth in front desk and hotel operations.