Guest Experience Associate - Front Desk & Service

Dimension Hospitality Group; Bossier City (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Meet new people

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle requests, operate the front desk system, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience is helpful but not required, and flexibility for holidays and weekends is

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escape concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Multitasking

Organization

Problem solving

Tools

Front desk system

Hotel systems

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle requests, operate the front desk system, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience is helpful but not required, and flexibility for holidays and weekends is