Guest Experience Specialist - Front Desk

Dimensionhospitality; Bossier City (LA); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Dimension Hospitality seeks a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You’ll support smooth front desk operations and help deliver an exceptional guest experience.

You will greet guests, manage room assignments, answer questions, and work with housekeeping and other departments to ensure a clean, organized lobby and seamless service across shifts, including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Dimension Hospitality seeks a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You’ll support smooth front desk operations and help deliver an exceptional guest experience.

You will greet guests, manage room assignments, answer questions, and work with housekeeping and other departments to ensure a clean, organized lobby and seamless service across shifts, including holidays and weekends.