Guest Service Specialist — Front Desk & Growth Path

Dimension Hospitality Group; Carle Place (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Patient guest service

Job summary

Dimension Hospitality Group in New York is seeking a Guest Service Representative to support check-ins, check-outs, reservations, and daily front desk service needs. You will help ensure smooth operations and deliver an exceptional guest experience.

The role involves greeting guests, handling inquiries, processing payments, coordinating with housekeeping, and maintaining a welcoming desk area. Candidates should be friendly, dependable, and flexible to shifts including weekends and holidays.

Qualifications

• Customer service and communication skills required.
• Comfortable using hotel front desk systems.
• Flexible to work holidays and weekends.
• Experience with Hilton brand preferred.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional presence

Computer skills

Multitasking

Hotel front desk experience

Tools

Hotel systems

Job description

Dimension Hospitality Group in New York is seeking a Guest Service Representative to support check-ins, check-outs, reservations, and daily front desk service needs. You will help ensure smooth operations and deliver an exceptional guest experience.

The role involves greeting guests, handling inquiries, processing payments, coordinating with housekeeping, and maintaining a welcoming desk area. Candidates should be friendly, dependable, and flexible to shifts including weekends and holidays.